FAQ
How can I contact Gravitas Jewellery?
You can reach us at support@gravitasjewellery.com, where our dedicated customer service team will be delighted to assist you with any queries.
Do you ship worldwide?
Yes, we offer worldwide shipping.
Where do you ship from?
All orders are shipped from our trusted warehouse, ensuring quality and care with every dispatch.
Can I change or cancel my order?
We strive to process orders as quickly as possible. If you need to make changes or cancel your order, please contact us within 12 hours of placing it. Unfortunately, we cannot accommodate requests after this time. However, you may return your order for a full refund once it arrives.
What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal. All transactions are processed securely in British Pounds (£).
When will my order be processed?
Orders are processed between Monday and Friday, excluding public holidays. Please allow 1-3 business days for order processing, with shipping commencing the next business day. During peak periods, such as holidays and sale events, processing times may be slightly extended.
How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders arrive within 2-4 weeks.
What if I don't receive my order?
If your order hasn’t arrived within 30 days of shipping, you are eligible for a full refund. Please contact our support team, and we will be happy to assist you.
Will I be charged customs and taxes?
The prices displayed on our site are tax-free in British Pounds (£). You may be liable for import duties, taxes, and related fees once your order arrives at its destination. These charges are determined by your local customs office and are the responsibility of the buyer. Gravitas Jewellery is not responsible for any delays caused by customs processes. For more information, please contact your local customs office.